When someone mentions the word communication, one’s thoughts turn to a newspaper, the radio, television, or another more common means of mass-type communication. One does not usually make the connection between communication and other institutions such as business. Good business, however, goes hand in hand with good communication. Good managers and professionals realize that the ability to communicate is not a silly frill; it’s a necessity that helps all accomplish their work (Murphy 2). Therefore the question is often posed: Are these pro ....