The face of business has changed. Technology has taken over or enhanced traditional ways of communication such as face-to-face interaction and mail. It isn’t necessary to wait 7 business days to hear a reply from a customer anymore. In fact, it could take less than 7 minutes through the use of a phone, email, or fax. The Board of Trustees can have a video conference when they are 6,000 miles apart from each other. However, with the benefits of technology, has fundamentals such as leadership been overlooked? Leadership used to focus ....