III. Focus on solutions. ? Be validating, not invalidating. Validating statements make people feel important and needed. Invalidating statements make people lose confidence in themselves and cause them to see themselves as worthless. There are four types of validation. I. Respectful communication is the type of communication where the listener feels worthwhile and an equal. II. Flexibility in communication is where the communicator accepts that there are alternatives to a problem and allows the listener to give input. III. Two-way commu ....