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The Role Of The Front Office
Word count: 341 | Approximate pages: 2
A security program is most effective when all employees participate in the
hotel's security efforts. Front office staff play a paticularly important role.
Front desk agent, door attendants, bellpersons, and parking attendantshave the
oppurtunity to observe all persons entering or departing the premises.
Suspicious activities or circumstances involving a guest or visitor should be
reported to the hotel's security department or a designated staff member.
Several procedures front desk agents should use to protect guests and property
have already ....
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