Stress and everyday annoyances are not crises. Situations that interfere with normal activity, inspire feelings of panic or defeat, and bring about deep emotional reactions are crises. A crisis is a “turning point” or a crucial time that will make a difference for better or worse. The Chinese word for “crisis” is made up of two characters – one means despair and the other means opportunity. When a person experiences crisis, there will either be a negative outcome or a positive one. The direction of the outcome depends on a numb ....