Over the years I have worked in almost every aspect of the retail pet industry, as a sales clerk, then manager and eventually owner. My experience in this setting has taught me that a trained educated employee is an invaluable asset, to the management as well its customers. Too often employers try to save time and money by eliminating the training process. The time, money and energy expended in such an endeavor is a pittance compared to the income lost to disgruntled customers. Surveys prove that an unsatisfied customer will share that experie ....