.... paper and research was geared towards the average "Joe Q. Customer." More specifically, any in person transaction rather than the waiting commonly associated with waiting for a back order or something to get shipped out. Mostly having to do with randomly arriving customers. Waiting lines are of particular importance to these types of industries for one main reason. Waiting as the book points out is not seen as a "Value Added" activity. This means a customer may tend to associate waiting with poor service. It is purely a maintenance factor. If things are ok the customer doesn't realize it but when things go wrong, it is as .....

.... other for fear of actually reliving bad childhood family moments. Children still run around the house clamoring over presents, but not from under a nice smelling pine tree, but from an aluminum death trap waiting to fall over and spit out sparks of electricity. While the children still enjoy this time, they too have lost all sense of the Christmas spirit. They throw tantrums and scream and shout over the Furby or Pokemon doll that they didn't get. So what if their parents are having trouble making ends meet, how dare they not be able to buy them that ridiculously expensive toy? Sure they won't play with it after two weeks, but hea .....

.... It is known that Pontius Pilate was not a nice guy to begin with, and he was not happy to be in Jerusalem during its most crowded time of the year. Passover is a holiday celebrating the Jews freedom from slavery, so he was there as crowd control. Paula Fredrickson states in an interview: “He had a reputation for crucifying untried prisoners…Pilate was legally responsible to be in Jerusalem when it was most crowded. He was in a bad mood already when he got into town…hearing that someone was a trouble maker would be enough.” So all he needed to do was find someone to take his frustrations out on. Enter J .....

.... only way forward for all companies competing globally. "Globalisation mandates alliances, makes them absolutely necessary." (Ohmae, 1989). The author has supported this viewpoint, that globalisation makes strategic alliances necessary as vehicles for customer-orientated value, with four issues facing today's companies: 1. The Californization of Need; 2. The Dispersion of Technology; 3. The Importance of Fixed Costs, 4. Dangers of Equity. The first issue, described by Ohmae as the Californization of Need, refers to the convergence of customer needs and preferences and the fact that the national identity of many high-quality .....

.... small-sized companies like Forplay, Inc., will have less trouble opening a bridgehead into an enlarged unified market, with fewer financial risks. However, there are also many uncertainties. For example, which countries will join? Member states must meet criteria for economic convergence, and it is not certain how strictly these criteria will be enforced. Sluggish economic performance is giving finance ministers little room to maneuver. In some countries, notably the United Kingdom, a significant portion of the political establishment is hostile to the whole process, while in other countries, notably Germany, there is a reluctanc .....

.... it is the reverse, but multiple factors generate crime. Individuals are less likely to offend repetitively when their early childhood is dominated by consistent and caring parenting and troublesome behavior when found school, is met with solutions. Crime tends to be lower in countries where there are more social benefits and fewer children in relative poverty; Crime tends to be higher because of opportunities such as those created by persons being away from their residences, having desirable objects that others do not such as; cars, televisions and computers Specific programs Residential burglary can be reduced by 35-7 .....

.... cared about. IV. Imperviousness is where the communicator does not acknowledge the listener’s feelings or opinions. ? Make communication specific, not global. When statements are made to be specific, the listener will understand it better and be able to apply to the wrong behavior more effectively. ? Be conjunctive, not disjunctive. Communication should always flow so that the meaning is joined to previous meanings in some way. ? Always make statements owned, not disowned. You should always take accountability for ones statements. Doing this builds trust in the listener. ? There should always be supportive listening, .....

.... she analyzes the definition of what a woman is, and tries to move away from the notion of naturalness in women. She concedes there is no naturalness in male or female, rather the notion of sex is a gross misrepresentation created by the social milieu. Subsequently she argues for a type of class uprising to free "women" from this oppressive label, and likens it to the Marxist idea of the proletariat rebellion against the bourgeois class. Wittig in her reasoning pushes the limits of what can be conceivable and thus becomes absurd in her conclusion, there is nothing natural to a woman - even sex. By virtue of her absurdity W .....

.... way by which teachers and students interact. However, one can argue that e-mail is an artificial substitute for student-teacher contact. After all we did come to college to get an education from superior individuals in their subject area. E-mail seems to defeat the purpose of this idea because anyone can e-mail, but, not everybody can go to a world renowned professors office and have a conversation about the material being discussed in class. Sometimes, entire classes are on a web page. These students need not even go to class, because they know the lecture notes will be on the class web page along with the practice midter .....

.... to reciprocate. Within the context of this oath are phrases such as “I am prepared to give my life in [my country’s] defense.” There are sworn words such as “I will never forget that I am an American and dedicated to the principles which made my country free.” The men and women falling under the aforementioned titles of POW, MIA or KIA (b.n.r.) need the same commitment shown them as the sheep in the scriptural quote above. The shepherd, the people of the United States, should commit to finding the lost and bring them back to the flock. This must be our mutual oath to the ones sitting day and n .....